1. Member calling regarding: cingular phone
Agent Mijares: Sir you need to call telco for this bec we only deal w/ internet charges.
Eu: I've been transferred several times already, I want you to take this f*&#ing charges off my bill.
Irate Agent Mijares: Sir. it's like complaining to adidas when you have nike!!!
(dah hilom ka lagi, dugay kaau kasabut, gipatay nimo ako AHT! dah giatay ka!)
2. Agent Montesclaros: Thank you for choosing sbc internet services......
Eu: How do you spell that?
Agent: No ma'am my name is T
Irate Eu: Give me someone who could understand me better!
(Eu bya jud wla kasabut! Para T lng...)
3. Member called for credit...
Agent Mijares ala supervisor: I understand ma'am that you want to be given credit for
the service you didn't order.
Let me check the usage for this acct.
Eu: I never authorized anyone to set up an acct for me.
I have yahoo and i believe it's free
Agent: Ma'am you can't access the internet without having a dial up acct w us.
Let me just verify if there's usage in here
mar 97 hrs...... so on and so forth...
Am sorry ma'am I can't give you credit bec I see usage.
Eu: OF COURSE NOT!!! You must have made it up.
Agent: Na-uhh! The database shows usage on this acct!
(expressionful kayo na pagka agent!)
Eu hung up. End of Story.
4. DSL Agent Latorre: Thank you for choosing...Okay sir How do you like to call me today?
tingala gud tapad na agent:Unsa cathy imo ingon? How do you like to call me today?
Cathy:Nitubag man sad sa iyang first name ng amerkano....lalison pa ba na?
5. Ex-DSL Agent Mijares: Thank you for choosing....How may I call you today?
6. Ex-Sykes Agent Micabalo: So engrossed in explaining. . .
I need to escalate this case to a higher level of support, PERO I
need you to stay on the line while I document the case...(apilan bag bisaya!)
7. DSL Agent Gelaga: Was so tensed bec her TL Dinah is monitoring the call----
Thank you so much for all the inconveniences!!!
8. PR Admin Agent Montesclaros: Thank you for choosing....
Let me just verify this..your email address is sxxxx SAKTO?
9. Ex-Sykes Agent Ngo: Thank you for choosing sbc internet services,
(Mute dayun--talking to fellow agent---shet!
Naapil naku akong family name! Okay ra na?!!?)
10. Ex- DSL Agent Habil: During the last days in DSL
Agent: Sir let's shut down your computer and turn it back on tomorrow,
probably your computer is just confuse right now.
Eu: Ahh Okay. I'll just turn it back tomorrow when I wake up?
Agent: Okay, that's good.
Eu: Thank you so much, you're such a big help.
11. DSL Agent Nailes (Using screen name while taking calls)
Agent: Thank you for choosing......My name is EE-YY-AA
Eu: How do you spell that?
Agent: Unprepared for it...(Mute--biyatch! unsa spelling ee--yy-aa!!!!)
12. Eu is asking for a supervisor
Irate agent Andan: No, I will not give you to my supervisor bec I know I'm right.
13. Eu: I was talking to tech agent and don't tell me the billing dept is also in India
Agent Mijares: No sir, we're not in India
Irate Agent: I bet you're wrong! We're in the Philippines.
14. Eu: I know you're in India
Agent Young: No sir, i'm not.
Agent: No sir, i'm not in india
Agent: Okay, yes sir I'm in india ( kapuy na lalis)
Eu: See I told you you're in India
Same agent: Thank you for choosing....my name is Richie
Agent: Richie..that's R for robert
Eu: So you're name is Robert
Eu: And now you're telling me your name is Charlie (shet! Ka bogits ba ani nila!!!)
15. Agent Patual: I will be giving you credit for 25 US DOLLARS!!!!
(hello! hatag ba gud ta pesos diri! Naa bya America imu kastorya day!)
16. Eu: Where are you located?
Agent Mijares: We're in Austin Texas.
Eu: So how's the weather in Texas?
Agent: It's pretty cold (assuming kay states man tugnaw daw)
Eu: What?! It's summer...
Agent: Did I just say cold? I mean it's hot....
Eu: Give me your supervisor!!! (supcall nuon ko dah)
17. Agent Habil: Ma'am please verify the BTN again bec I have a different no.
Eu( Talking to her daughter while agent's on the phone):
Tammy I'm upset bec people on the phone aren't listening.
Irate Agent: Ma'am I need to verify the no. bec I have a different no. on the system
18. (Dogs barking on the background)
Eu: (while waitng for agent to process the disconnection) Kuchie kuchie...
Agent Mijares Is that your dog?
Eu: Yeah theyyyyy're so lovable, they're pomeranian(ambut unsa daw to iya iro)
Agent: Ew, I hate dogs (dba gitudlo sa prod training,
nga palami ka storya, kung ganhan eu iro ganhan na lng pud ka)
Agent: (wlang ka amor2) Okay ma'am here's your confirmation no.
19. Agent Gelaga: (Running some tests)...wait sa ha? (pacute pa)
20. Agent Mijares: Saying the vantive down script. . .
Eu: Is that the reason why I can't connect to the internet
Agent: (Klaro gadali sa AHT) Yes, just try to connect to the internet tomorrow.
21. Agent Callao: ( fond of saying Heelller)
After placing eu on mute talking to agent then went back to Eu;
unmute and said HELLEER!!!
Eu: Sir may I place you on hold real quick?
Agent Callao: Sure ma'am take your time
after 5 mins...patay na AHT sa agent..
Agent on Mute: Ma'am joke only please come back.....
22. Agent Gelaga probing...And what' s the Mowdel of your mowdem? (Saon daw?)
23. Agent Patawaran escalating a case to STS...
Igsugod niya ani...lingi dayun iya teammates...tana man sts spelling iya login
fts_cpatawaran.....Okay and that would be CPATAWARAN
CHARLIE, PAPA, ALPHA, TANGO, ALPHA, WHISKEY, ALPHA, ROMEO, ALPHA, NOVEMBER
(whew taasa oi..syempre pa gakatawa ang tibuok team hasta STS) w/ follow up...
would you like me to repeat that?
24. Agent Mier on supcall
Eu: I want to talk to someone who speaks normal English
Agent: I speak normal English!!!
25. Agent Mijares: Changed his name from Franc to Gian...
Agent: Thank you for choosing .....My name is Gian..
Eu: I want to talk to a supervisor bec I was promised by an agent named
Franc that he'll give me credit card refund for a year,
In fact I have his employee no. RBCGMI 606841.
Agent: (Shit ako ra man japun ni!)
26.Agent Montesclaros on his first call(syempre pa paired up ni Mijares)
member claiming for credits...
Agent Montesclaros: ok ma'am let me place you on hold while
i process the credit on your accnt...
while mem was on hold...di pa kabalo mu apply ug credit
Tristan:Unsaon man ni franc?
Franc:Ingna na lang nihatag na ka ug credit gud kay ang atong AHT ana...
Tristan:Ok ma'am i already applied credits on your accnt..is there anything else?
(put member on mute, pila daw franc? : ( )
Tristan:Ok ma'am let me put you on hold again while i sum up ur credits....
(tana dayon ang duha ka agents ni tammy)
Tammy: You're not supposed to credit that amount...(shet unsaon naman nila ni?)
Tristan:Ma'am i do apologize for the inconvenience but my supervisor
didnt allow me to put credits on your accnt.
member:I thought you have already given me credits?
agent: Im really sorry ma'am...eu hung up!
(da gama gama man storya patoo man sa usa katunto pud na agent....)