
i had to edit. takes up sooo much of the page's space//
1.) Agent Berden - Thank you for choosing SBC......Customer - Spanish, SpanishAgent Berden (on mute) - No,No. Bangalore , Bangalore 2.) Agent Mijares (asked where he is located)-
Sir, I am located in the global center for SBCCustomer - And that's in India Agent - No sir I am not in India Customer - Yes you areAgent - No I'm notCustomer - Yes you are. Wanna betAgent - Sure. Where am I located?Customer - you are in India Agent - Engek..you lose..I am in the Philippines (lalis pa mo!!!!) 3.) Customer - You disconnected my accountAgent Concepcion - No sir. It was disconnected because you did not pay your phone bill.Customer - But I went to Spain .Agent Concepcion - Well you should have paid your phone bill before you went to Spain Customer (super irate)- I dont care about your service. I don’t care about my bills,
I care for Mom who is in Spain .Agent Concepcion - Well you still should have paid your phone (lalison ba naman)....... 4.) Agent Dicen (after explaining everything to the customer)
– I hope those information is sufficient enough for your dubious mind. 5.) Agent Concepcion : Thank you for choosing SBC.....My name is Phyll.Customer - You name is SophiaAgent - No, Mam. My name is PhyllCustomer - So your name is SophiaAgent - No mam, Its PhyllCustomer - Right, you name is SophiaAgent - All right my name is Sophia (bumigay pa rin at the end). 6.) Agent (after reconnecting the account) - all right,
Sir the confirmation number for this call is 123456Customer - thank you. Can you please connect me to somebody who can answer my questions
regarding my cellphone service.Agent - Yes sir. I have reconnected your account and I have given you the confirmation numberCustomer - right. But can you please tell me to whom should I be talking to regarding my cellphone serviceAgent (very sleepy) - Thats correct sir. The confirmation number for this call is 123456.Customer - I know but I want to know to whom I should be talking to regarding my cellphone service.Agent - Well, who gave you the service....(gisamukan sa pangutana sa caller)..Customer - uhhh.OK (lalis pa mo...kagets naka...) 7.) Agent Dicen -May I have your first and last name so that I can pull up your accountCustomer - John DoeAgent Dicen - Thank you and now I am pulling up your account based on the first and
last name which is the normal way ofpulling up an account....(after a few seconds after)
All right I have pulled up an account based on that informationwhich I believe is the correct account.Customer - I dont care what you believe just pull up my account....
(da na irate lagi tungod sa kataas sa storya). 8.) Agent Berden - May your name please.Customer - My name is Maybelline DoeAgent - May I call you Maybe.Customer - yes you canAgent - All right "maybe" I am giving you credit for 6 mos
(ano ba naman ....cguraduhin mo na) 9.) Agent - Thank you for choosing SBC....Customer - Hello, am I talking to a computer?Agent - Yes, sir. You are talking to a computer.Customer - Damn SBC has really good computersAgent - I'm sorry sir I am humanCustomer - Let me talk to your supervisor
( da na-irate lagi...ano ba naman sister make up your mind)
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fallen rain. (: